Meet the team - MAD Academy

Meet Our Team

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Zolelwa Sizani

Learning and Development Team Leader

My name is Zolelwa Sizani — a dynamic and results-driven Learning and Development Team Leader with over 10 years of experience in customer service, quality assurance, and skills development within the financial services and contact center industries. I began my career in debt collection before transitioning into customer service, where I specialized in complaint resolution, customer retention, and delivering service excellence.

I hold an NQF Level 4 qualification in Contact Centre Operations and am a certified Skills Development Facilitator. I advanced into Quality Assurance, where I was responsible for monitoring script and SOP compliance, as well as managing CallBi analytics. I later transitioned into Learning and Development, where I coordinated training initiatives, learner recruitment, hosting, and operational readiness. I am currently leading a Learning and Development team, committed to empowering youth through targeted development, mentorship, and ongoing learning support.

Sibonelo Nzaba

Learning and Development Facilitator & Content developer

Sibonelo (also known as “The Creative”) has over 4 years’ experience in the financial sector having positions from contact centre agent in the debt collection environment and moving into Making A Difference as a Quality Assurance Consultant. In his time at MAD, he then moved to Learning and Development Facilitation as his passion was in imparting learning to those with knowledge and skills gaps.

He always had an eye for creativity. He focuses on developing diverse range of content from leadership, compliance, soft skills, and client specific products to better improve the service offering of our clients and their overall performance. In everything Sibonelo does he believe his core is to encourage his peers to work hard and succeed in every little thing they do.

Matshidiso Mantsho Masitha

Learning and Development Facilitator

I am Matshidiso Mantsho Masitha, a dedicated Learning and Development Facilitator with over 10 years of experience in the contact centre and training industry. I hold certifications in Contact Centre Operations (NQF 4), Facilitate Learning (NQF 5), and Assessment Practice (NQF 5 – pending certificate). My expertise lies in designing and delivering impactful training programs, coaching learners, and evaluating performance to support both individual and organizational growth. I am passionate about empowering others through skills development, and I bring strong communication, analytical, and facilitation skills to every learning environment. I thrive in dynamic settings and am committed to continuous learning and professional excellence.

My goal is to create positive, lasting impact in every learning environment I step into, ensuring that individuals not only meet performance expectations but also grow with confidence and purpose.

Nasiphi Gxumisa

Learning and Development Facilitator / Assessment Practitioner

I am a passionate Learning and Development Facilitator with a strong foundation in education, corporate training, and employee development. I hold a bachelor’s degree in education and NQF Level 5 qualifications in Assessment Practice, Facilitate Learning, and Human Resource Management.

With over five years of experience—starting in customer service and now in learning and development, I bring a learner-focused approach, strong communication skills, and practical expertise in assessment and training design. At MAD Academy, I create and deliver tailored training programs, develop content, and use both formative and summative assessments to track learner progress and promote continuous improvement.

Driven by a love for teaching, I am committed to creating inclusive, empowering learning environments that help individuals reach their full potential.

Everyone in the MAD team adds special value to the people they have the privilege of empowering through learning.

Working together they create an environment where everyone can truly Learn, Grow and Prosper.