MAD Academy Programs

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011 724 5689

What We Offer

We focus on educating the contact centre industry and elevating learners to a world class standard. We don’t only teach theory, we train values needed in raising the standards in the workplace.

Call Centre Skills Programs

  • Debt Collection & Standard Operating Procedures
  • Debt life cycle and legislation
  • Negotiation & Sales techniques
  • Telephone Manner & Quality Assurance
  • Practical application and Observation support
  • Work-readiness support

Accredited Programs

  • Generic Management
  • Contact Center Operations
  • Contact Center Support

Our facilitators are Service Seta accredited and therefore are constituent Facilitators, Assessors, Moderations and SDFs.

Corporate Support Programs

  • Communication techniques
  • Legislation and Compliance
  • Corporate workshops
  • Customer Service Excellence
  • GROW coaching model
  • Sexual Harassment
  • Microsoft office Packages
  • Customised Leadership Programs

Leadership Programs

  • The thinking environment
  • Stress Managment
  • Change Management
  • Emotional Intelligence
  • Courageous Converstions
  • Leading a Team who wants to stay
  • Personal Authentic Leadership
  • Bootcamp
  • LIFT Leadership Program

Recruitment Support

We offer the following support:

  • Sourcing of candidates
  • Psychometric assessments and screening
  • Interview and selection
  • Final shortlist and/selection
  • As an added offering, we offer training

Call Centre Skills Programs

  • Debt Collection & Standard Operating Procedures
  • Debt life cycle and legislation
  • Negotiation & Sales techniques
  • Telephone Manner & Quality Assurance
  • Practical application and Observation support
  • Work-readiness support

Accredited Programs

  • Generic Management
  • Contact Center Operations
  • Contact Center Support

Our facilitators are Service Seta accredited and therefore are constituent Facilitators, Assessors, Moderations and SDFs.

Corporate support programs

  • Communication techniques
  • Legislation and Compliance
  • Corporate workshops
  • Customer Service Excellence
  • GROW coaching model
  • Sexual Harassment
  • Microsoft office Packages
  • Customised Leadership Programs

Leadership programs

  • The thinking environment
  • Stress Managment
  • Change Management
  • Emotional Intelligence
  • Courageous Converstions
  • Leading a Team who wants to stay
  • Personal Authentic Leadership
  • Bootcamp
  • LIFT Leadership Program

Recruitment Support

We offer the following support:

  • Sourcing of candidates
  • Psychometric assessments and screening
  • Interview and selection
  • Final shortlist and/selection
  • As an added offering, we offer training

Make a booking

You have an opportunity to build your own program by including generic modules that are in line with your business need.

Call Center Skills Programs

Accredited Programs

Corporate Support Programs

Leadership Programs

Recruitment Support