MAD Academy Programs
Call Us
011 724 5689
What We Offer
We focus on educating the contact centre industry and elevating learners to a world class standard. We don’t only teach theory, we train values needed in raising the standards in the workplace.
Call Centre Skills Programs
- Debt Collection & Standard Operating Procedures
- Debt life cycle and legislation
- Negotiation & Sales techniques
- Telephone Manner & Quality Assurance
- Practical application and Observation support
- Work-readiness support
Accredited Programs
- Generic Management
- Contact Center Operations
- Contact Center Support
Our facilitators are Service Seta accredited and therefore are constituent Facilitators, Assessors, Moderations and SDFs.
Corporate Support Programs
- Communication techniques
- Legislation and Compliance
- Corporate workshops
- Customer Service Excellence
- GROW coaching model
- Sexual Harassment
- Microsoft office Packages
- Customised Leadership Programs
Leadership Programs
- The thinking environment
- Stress Managment
- Change Management
- Emotional Intelligence
- Courageous Converstions
- Leading a Team who wants to stay
- Personal Authentic Leadership
- Bootcamp
- LIFT Leadership Program
Recruitment Support
We offer the following support:
- Sourcing of candidates
- Psychometric assessments and screening
- Interview and selection
- Final shortlist and/selection
- As an added offering, we offer training
Call Centre Skills Programs
- Debt Collection & Standard Operating Procedures
- Debt life cycle and legislation
- Negotiation & Sales techniques
- Telephone Manner & Quality Assurance
- Practical application and Observation support
- Work-readiness support
Accredited Programs
- Generic Management
- Contact Center Operations
- Contact Center Support
Our facilitators are Service Seta accredited and therefore are constituent Facilitators, Assessors, Moderations and SDFs.
Corporate support programs
- Communication techniques
- Legislation and Compliance
- Corporate workshops
- Customer Service Excellence
- GROW coaching model
- Sexual Harassment
- Microsoft office Packages
- Customised Leadership Programs
Leadership programs
- The thinking environment
- Stress Managment
- Change Management
- Emotional Intelligence
- Courageous Converstions
- Leading a Team who wants to stay
- Personal Authentic Leadership
- Bootcamp
- LIFT Leadership Program
Recruitment Support
We offer the following support:
- Sourcing of candidates
- Psychometric assessments and screening
- Interview and selection
- Final shortlist and/selection
- As an added offering, we offer training
Make a booking
You have an opportunity to build your own program by including generic modules that are in line with your business need.
Call Center Skills Programs
Accredited Programs
Corporate Support Programs
Leadership Programs
Recruitment Support