Call center Skills programs

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011 724 5689

We offer call center fundamentals (debt collection) training through a program designed to provide each candidate with the knowledge and skills to allow them to be call center specialists.

The following is what is covered in our Debt Collection Program:

  • Debt Collection & Standard Operating
  • Debt life cycle and legislation
  • Negotiation & Sales techniques
  • Telephone Manner & Quality Assurance
  • Practical application and Observation
  • Work-readiness support

Additional modules:

  • Client Specific Product Knowledge
  • Debt Collection System – Excalibur Our programs run between a week to three weeks depending on the need of our clients and the learning presumed to be in place.

The following are the different program splits we offer:

  • 6-day program
  • 12-day program
  • 26-day program (To be accredited with FASSET)

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You have an opportunity to build your own program by including generic modules that are in line with your business need.

Call Center Skills Programs

Accredited Programs

Corporate Support Programs

Leadership Programs

Recruitment Support