We offer call center fundamentals (debt collection) training through a program designed to provide each candidate with the knowledge and skills to allow them to be call center specialists.

The following is what is covered in our Debt Collection Program:

• Debt Collection & Standard Operating
• Debt life cycle and legislation
• Negotiation & Sales techniques
• Telephone Manner & Quality Assurance
• Practical application and Observation
• Work-readiness support

Additional modules:

• Client Specific Product Knowledge
• Debt Collection System – Excalibur Our programs run between a week to three weeks depending on the need of our clients and the learning presumed to be in place.

The following are the different program splits we offer:

• 6-day program
• 12-day program
• 26-day program (To be accredited with FASSET)