Call center Skills programs
011 724 5689
We offer call center fundamentals (debt collection) training through a program designed to provide each candidate with the knowledge and skills to allow them to be call center specialists.
The following is what is covered in our Debt Collection Program:
- Debt Collection & Standard Operating
- Debt life cycle and legislation
- Negotiation & Sales techniques
- Telephone Manner & Quality Assurance
- Practical application and Observation
- Work-readiness support
- Client Specific Product Knowledge
- Debt Collection System – Excalibur Our programs run between a week to three weeks depending on the need of our clients and the learning presumed to be in place.
The following are the different program splits we offer:
- 6-day program
- 12-day program
- 26-day program (To be accredited with FASSET)
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You have an opportunity to build your own program by including generic modules that are in line with your business need.
Call Center Skills Programs
Corporate Support Programs