• Standard operating procedures • Electronic communication skills • Negotiation necessities • Telephone etiquette • Leadership development
The opportunity to train the Generation Z workforce is great.
The SETA’s key requirement is to develop and maintain a definitive list of scarce and critical skills.
At MAD we support this by focusing on educating the contact centre industry and elevating learners to a world class standard. We don’t only teach theory, we train values needed in raising the standards in the workplace.
You can make-a-difference today by contracting MAD to fulfill your training requirements