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Make A Difference

Unemployed local people are recruited and given the opportunity to learn the entry-level skills required to get a foot on the career ladder. We find employers who need experienced people. We place our trained candidates in those paid jobs. By getting the young unemployed into a work, we are playing a vital part in the upliftment of the local communities. Through the practical training and skills improvement training we provide, the companies employing our candidates sees improvement in the general standard of service they deliver.

Courses

– Management development
– Standard Operating procedures
– Product knowledge: Client specific
– Negotiation Necessities
– Telephone manner & QA
– Teamwork amongst agents
– Excalibur system training
– Electronic collection agents training
– Customer experience
– Contact Centre support
– Contact Centre Operations
– Generic Management

Contact MAD Academy

13 Lenin street, Raceview, Alberton, Gauteng, 1450
WhatsApp 066 007 3956
Tel 011 724 5662
info@madacademy.co.za

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