Welcome to MAD Academy
MAD Academy is the training partner of NuDebt Management registered with SERVICES SETA
The Academy has a clear purpose “to restore dignity in students and leading them to the belief that they can make a difference.” Our programs are designed to help them Learn, Grow and Prosper. Our vision is “to be a nationally reputable and preferred training provider with emphasis on contributing to real social – and economic transformation”.
Make-A-Difference (MAD) Training Academy believes that everyone matters.
MAD Academy Quick Inquiry
Quotes to Make-A-Difference (MAD)
The contact center agent
A special professionThe Contact Center agent is a special person. They face many challenges: Targets, long hours and now the lock-down; The call center agent can endure. During this time we can stay sharp. Be quick to listen, slow to speak... Listening is a great skill you can apply as an agent. To comprehend exactly what the client on the call is saying, and then to propose a possible solution is vital in service delivery.
A unrivaled knowledge of the industry
Adding benefit to your organisation.We pride ourselves in knowing the call centre industry and thus look for specific attributes and personalities in our candidates that make them stand out, thereby adding benefit to your organisation. If you would like to find out more about our Contact Centre Recruitment, contact us today and speak to a friendly consultant.
Creating careers
Developing skills, creating careersIt is essential for employees to not think of what they do as a job, but rather a career. When you groom and develop skills, they soon learn what they are doing is more than just a job or a means to an end. We are a Skills Development Provider and specialize in training people in the Contact Centre industry and Management.
