KNOWLEDGE AND SKILLS
We don’t only teach theory, we train values needed in raising the standards in the workplace. Contact MAD to fulfill your training requirements.
We aim to be a nationally reputable training provider with emphasis on contributing to real social and economic transformation.
Welcome to MAD Academy
The Academy has a clear purpose “to restore dignity in students and leading them to the belief that they can make a difference.”
Our programs are designed to promote the practical application of knowledge and skills in the workplace, which makes our candidates to be sought after in the industry. Because we have a client focused approach we can provide a product specific and on-site training when required.
We can assist the employer, employee and general public in providing training – and sourcing solutions in the contact centre industry.
We strongly believe that each individual can make a difference if given the correct skills and opportunity.
Make-A-Difference (MAD) Academy believes that everyone matters.
MAD Academy Quick Inquiry
Quotes to Make-A-Difference (MAD)
The contact center agentA special profession
The Contact Center agent is a special person. They face many challenges: Targets, long hours and now the lock-down; The call center agent can endure. During this time we can stay sharp. Be quick to listen, slow to speak... Listening is a great skill you can apply as an agent. To comprehend exactly what the client on the call is saying, and then to propose a possible solution is vital in service delivery.
An unrivaled knowledge of the industryAdding benefit to your organisation.
We pride ourselves in knowing the call centre industry and thus look for specific attributes and personalities in our candidates that make them stand out, thereby adding benefit to your organisation. If you would like to find out more about our Contact Centre Recruitment, contact us today and speak to a friendly consultant.
Creating careersDeveloping skills, creating careers
It is essential for employees to not think of what they do as a job, but rather a career. When you groom and develop skills, they soon learn what they are doing is more than just a job or a means to an end. We are a Skills Development Provider and specialize in training people in the Contact Centre industry and Management.